Features & Functionality

POWER360AMS tracks work via service requests, work orders, inspections and projects. Service requests are used to track issues reported by citizens, customers, or internal staff. They can be generated in the office by call takers, come from Citizen Engagement apps in use by the organization, or via POWER’s own web reporting tool embedded in the organization’s website. 

Work orders are the primary tool for maintenance management. POWER360AMS provides a means to manage and track work orders, activities, tasks, costs, employees, and other information relating to work performed on assets.

Asset management involves two fundamental practices—reactive and preventative maintenance. Reactive maintenance occurs when someone interacts with or recognizes a problem with an asset. Preventative maintenance is often driven by general maintenance activities or recurring work schedules (weekly, monthly, and so on). POWER360AMS handles both scheduled and reactive maintenance.

Examples of reactive maintenance would be a citizen calling the local utility to report a downed power line, streetlight outage, leaning pole or damaged electric meter. Reactive issues typically begin with a service request. Examples of scheduled maintenance would be substation transformer PM, line patrols, infrared inspections and planned relocations.

Dynamically linked, work orders are directly associated with their respective asset in the geodatabase. In POWER360AMS, these types of work orders are called attached work orders. Unattached work orders are not associated with an asset feature, but they are associated to a feature type and a general location such as an address or intersection; they can later be attached to an asset. Attaching work to assets is essential for good asset management as it allows users to select assets and view all work performed, as well as to determine the actual costs in maintaining that asset, allowing for fact-based capital replacement decisions.